FAQs

Your products will be sent in a standard secure shipping box, with plenty of bubble wrap to ensure nothing is damaged during transit. 

All our products are the real deal, purchased directly from the manufacturer.  That means our Wahl products come straight from Wahl, our Andis products come straight from Andis, etc.  The products come off the manufacturing line, straight to our fulfillment center for storage and to your door when you order.

It's in nobody's best interest to sell illegitimate or used products, so you can trust us when we say our products are authentic straight from the manufacturers.

Yes, you better believe it!  If you make a purchase of $130 or more of a certain brand, we will send you a FREE maintenance kit with enough supplies to maintain your brand new clipper/trimmer.

The free kit will automatically be added to your order during checkout if you qualify.

The free kit you receive will depend on the brand you purchase. For example, if you spend $130 on Wahl products, you will receive the Wahl Maintenance Kit. If you spend $130 on Andis products and $130 on Oster products, you will receive the Andis and Oster Maintenance Kits.

The details of the free kits are outlined below.

Andis Maintenance Kit: 1x Andis Clipper Oil 4 ounces, 1x Andis Cool Care Plus 15.5 ounces, 1x Andis Blade Cleaning Brush

 Wahl Maintenance Kit: 1x Wahl Clipper Oil 4 ounces, 1x Wahl Blade Ice 14 ounces, 1x Wahl Spray-On Disinfectant Spray 250mL

Oster Maintenance Kit: 1x Oster Clipper Oil 4 ounces, 1x Oster Kool Lube 14 ounces, 1x Oster Blade Wash 14 ounces

BaBylissPRO Maintenance Kit: 1x BaBylissPRO Two-Sided Club Brush, 1x Andis Blade Care Plus 16.5 ounces

Missed out on your favorite clipper, don’t worry we continuously restock all products, so keep an eye out on the website for when they will be available again.

If the product you need has not been restocked for a while, please email us and let us know and we can make it a priority.

Nobody panic! If you can’t add an item to cart, it may unfortunately be a sold out item.

Try your equal-first or second-favourite product, otherwise we will update our website again when the product is available.

We have a 45-day return policy, which means you have 45 days after your order is shipped to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please visit our Return Center. We’ll provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please see our full Return Policy here.

We have a 45-day return policy, which means you have 45 days after your order is shipped to request a return.

Please refer to our Returns Policy for more information.

You can certainly return your order to us for a full refund, provided it is returned within 45 days or the order shipped date.

Please note: The product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.  If the product does not meet these conditions we will still accept the return and you will receive your refund, however we may deduct a 10% restocking fee from the refund amount.

We’ve got you covered here too. All returns will be covered with a free return shipping label that we will provide to your in our Return Center, which means no expenses at the post office! 

We are working hard behind the scenes to get your return processed quickly.   We just need to wait until your return arrives at our warehouse before we can process it.   Then we need to inspect it to ensure the product is in new condition and original packaging.  After inspection is when we will initiate the appropriate refund.

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant directly.

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer GooglePay and shopPay too!

All pricing for our store is listed in Canadian dollars (CAD). 

When you have a discount code available for use, simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save. 

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

These things happen! Please email us immediately and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment center you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

Emailing us is the way to go! Our email contact is hello@shavz.com. This also allows us to keep a paper trail for your issue so we can help you as best we can.

You can expect a response within 24 hours.

Our fulfillment centre is located in Hamilton, Ontario.

Please note: Our fulfillment centre is not a retail store and we cannot accept orders or returns in person there.